It's a useful review, what is the problem? Are you a Lenovo staffs here to police the internet? //@Anonymous: Someone copied the only 1 star review on amaxon and padted here but ignored most reviews are 5 star.
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By anonymous on 02/25/2018, 12:10 AM EST
Someone copied the only 1 star review on amaxon and padted here but ignored most reviews are 5 star.
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By anonymous on 02/24/2018, 07:43 PM EST
The machine was defective out of the box – crashed repeatedly; I never got to use it. It cost me $150 to send the machine back to Lenovo. Hours of my time spent with the Call Center and Case Managers trying to follow up and find out what was happening with the PC (their online tracker for repairs is useless – they don’t update it). They sent back a repaired machine rather than replacing it with a new one – although the machine left the factory defective and was never used. This has cost many hours of my time, weeks without the computer, shipping costs, and I now have a repaired machine instead of a new one. In my experience this is some of the worst customer service possible; I expected an apology, a new machine, and a refund of the shipping costs. I am truly surprised that Lenovo would behave in this manner.
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